Back Office / Shared Services

Professional_Services_Cover.pngAs the third largest metro in the Northwest, the Boise Valley is growing at a rate double the national average.  The region attracts talent from across the West for our low cost of living, friction-free business environment, quality of life and professional opportunities. An integral part of the success of any business is the infrastructure put in place that allows the business to run effectively and efficiently. Those individuals that provide the back office and shared resource services that help keep the wheels turning.

And over the years the Boise Valley has developed a back office and shared resources workforce that has supported iconic companies such as Morrison Knudsen, Albertsons, OreIda, Boise Cascade, Micron Technology, Hewlett Packard and many more.  From customer service and sales to accounting and human resources, this workforce helped these, and many other companies grow in – and beyond – the Boise Valley.  This highly qualified workforce remains in the Boise Valley, and is readily available, and eager to jump into similar support roles.

While some companies have left the Boise Valley, others have taken their place or increased their presence and footprint in the region.  Citing the Boise Valley’s low cost of doing business and available workforce, companies such as United Heritage Insurance and Scentsy have established their headquarters in the Boise Valley.  Additionally, the Boise Valley serves as home to a number of sales and service call centers for companies such as T-Mobile, Hewlett Packard, Wells Fargo, DIRECTV, Citi, CenturyLink, Alaska Airlines and many more.

Back Office / Shared Services Quick Facts:

  • There are over 101,800 people employed in professional support positions in the Boise Metro.
  • Companies have the ability to scale quickly in the Boise Metro.  

Dennis Johnson, President and CEO
United Heritage Financial Group

“One of the types of businesses we have a lot of here are call centers.  One of the reasons is that contact_us_button-1.jpgcompanies believe that people around here have no accent.  Businesses like that because there’s no objection, no “you’re not from around here” syndrome.  Our customer service and claims service is all handled here from Idaho.  It’s a real plus for a business like ours.”  Read on.>>

A provider of cloud-based payroll and human capital management software solutions for medium sized organizations, Paylocity selected Boise in November 2015 for a new expansion facility for 500+ high quality jobs with roles including client service, implementation, technical services, software development and other related functions.  Paylocity was a recipient of the Tax Reimbursement Incentive

United Heritage
Headquartered in Meridian, United Heritage offers life insurance, annuities, and group life and disability income insurance through United Heritage Life Insurance Company in 36 states. Auto, homeowners and fire insurance products are provided through United Heritage Property & Casualty Company in Oregon, Idaho, Utah and Arizona, and Sublimity Insurance Company in Oregon, Idaho, and Utah.

The Boise/Meridian site is a strategic site for Citigroup, with multiple lines of business located on campus. Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Intermountain Gas Company
Founded in 1955, Intermountain Gas is a natural gas distribution company serving approximately 305,000 residential, commercial, and industrial customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange.

T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. Deutsche Telekom is one of the largest telecommunications companies in the World, with nearly 130 million customers worldwide. In the Boise Valley, T-Mobile operates a call center in Meridian.

HP is the official store for HP's Home and Small Business products.  In Boise, HP operates a sales and customer service call center.

ProService - Balsam Brands
One of the most recent additions to the industry in the Boise Valley, ProService is a customer service support center serving multiple clients including online retailer Balsam Brands, an Internet Retailer Top 500 company that "manages a portfolio of ecommerce brands and businesses that sell specialty products in various niche markets." The Meridian center will assist in customer support for their flagship Balsam Hill brand, the leading online retailer of high-end artificial Christmas trees and related home decor products.

Clark Krause
Executive Director
Mobile: 208-863-9675
Phone: 208-472-5230
Charity Nelson
Director of Economic Development
Mobile: 208-863-8521
Phone: 208-472-5240
Ethan Mansfield
Project & Research Manager
Mobile: 208-921-4686
Phone: 208-472-5246
250 S. 5th St.
Suite 300
Boise, Idaho 83702
© 2018 Boise Valley Economic Partnership